Last updated: October 15, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. A receipt or proof of purchase is required.
Our products are exquisite handcrafted ceramic tableware. Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you received the wrong item, so that we can evaluate the issue and make it right. Photographs of the damage and packaging help us process your claim quickly.
Once we receive and inspect your return, we will notify you and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a new order for the item you would like.
To start a return, or for any questions about this policy, contact us at hello@oybra.com.